Leaving Private Notes within a Ticket

It's important to know the difference between private and public communication within an AgriSync ticket. To leave a private note within a ticket, for your internal team's viewing only, click the Lock button when you create a message.

Private notes allow you to leave details within a ticket that the customer will not be able to view, but will help your team members understand the issue better, especially if you will be re-assigning the ticket.

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