Creating a New AgriSync Ticket

AgriSync will automatically create a new ticket anytime a customer calls, texts, or submits a ticket to your team. However, we know there are still times when you need to create a ticket on behalf of a customer - perhaps to initiate a text from your VoiceHub number or if a customer calls your personal phone and you'd like to track the issue.

Via the AgriSync mobile app, you can create a new ticket by clicking the (+) button the top right-hand
corner, typing in their phone number, and clicking the 'Ticket' icon. If the customer does not have the app, they won't be notified until you take action in the ticket. If the customer has the app, they'll receive a notification of a new ticket created for them.

Via the Mobile App

Via the Web Dashboard

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