Creating a New Ticket
Creating A Ticket in AgriSync
Opening a Ticket On The Web Features
From the Tickets tab of the Web Dashboard, you can click Create Ticket to open a new ticket with a customer, internal employee, or external team. Start by entering the phone number or searching for a name in the search box. Ticket types include: Video Call, Outbound VoiceHub Call, and Ticket only.
Video Call: By clicking 'Video Call', we'll send a text message to the other party inviting them to connect via video. They'll simply tap the link to join the video call and tap 'Allow' for access to their camera and microphone to begin the call. You can also invite someone into a live video session from within an existing ticket.
Phone Call: By clicking 'VoiceHub Call', we'll place an outbound call from your VoiceHub number to the contact selected.
Ticket Only: By clicking 'Create Ticket', we'll open a new ticket. The customer on the other end won't be notified unless you take action in the ticket.
Email Only: By clicking 'Send Email', a pre-configured email will pop-up on your screen and a ticket can be created.
How To Create A Ticket
AgriSync will automatically create a new ticket anytime a customer calls, texts, or submits a ticket to your team. However, we know there are still times when you need to create a ticket on behalf of a customer - perhaps to initiate a text from your VoiceHub number or if a customer calls your personal phone and you'd like to track the issue.
Via the AgriSync mobile app, you can create a new ticket by clicking the (+) button in the top right-hand corner, typing in their phone number, and clicking the 'Submit Ticket' icon. If the customer does not have the app, they won't be notified until you take action in the ticket. If the customer has the app, they'll receive a notification of a new ticket created for them.
Via the Mobile App
Via the Web Dashboard
Updated on: 12/03/2021