Understanding Ticket Tags

Ticket Tags provide a way for Advisors to categorize each support ticket within AgriSync. Ticket tags can be assigned to any ticket from both the Web and Mobile Apps.

AgriSync provides a set of default ticket tags to get you started. Your organization can also create customer ticket tags that are specific to your business and what you want to track.



Creating Custom Ticket Tags

Only the account Admin or Managers have the ability to create Ticket Tags
From the Manage tab of the AgriSync Web Dashboard, scroll down to the Ticket Tags section
Enter the name of the Ticket Tag you wish to add and click Create
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