Firewall and Secure Networks

See also: Troubleshoot Firewall, Proxy Settings

Your IT organization may block access to websites or ports that share video. Please share this article with your IT contact and ask them to "whitelist" the following ports and website.

Whitelist the following domains:

*.agrisync.com
https://agrisyncapp-res.cloudinary.com
*.agora.io
*.agoraio.cn
*.agoralab.co

AgriSync Web Services require access to these specific ports:

Open TCP ports:

80
443
1080
3433
4000 through 4030
5668 through 5669
5866 through 5890
6080
6443
8000 through 8199
8667
9130 through 9131
9591
9593
9667
9700
10000 through 10010
10100 through 10110
25000
30000

Open UDP ports:

1080
3478
4000 through 4030
5866 through 6000
7000
8000
8180 through 8199
8913
9700
25000

Ensure both TCP and UDP traffic is allowed both inbound and outbound. We use HTTPS requests and websocks, not raw TCP sockets. Outbound traffic should preferably be directed and not sent through a proxy.

Test your device's ability to participate in a WebRTC call here. Run the automated test, and see if any tests fail. If it returns a warning, that usually does not indicate an issue.

An alternative test is here.

Click "Start Network Scan" and send the output to your IT pro with a link to this article.

If you are still having problems please send an email to help@agrisync.com and include your IT profressional.
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