Firewall and Secure Networks

See also: Troubleshoot Proxy Settings

Your IT organization may block access to websites or ports that share video. Please share this article with your IT contact and ask them to "whitelist" the following ports and website.

Whitelist https://app.agrisync.com/ and *.agora.io.

AgriSync Web Services require access to specific ports:

Open TCP ports 80, 443, 5668, 5669, 5866, 6443, 8667, and 9667.

Open UDP ports 3478 and 10000 through 65535.

AgriSync Mobile Apps use UDP 4001 through 4015, 8000, and 25000.

Ensure both TCP and UDP traffic is allowed both inbound and outbound. We use HTTP requests and websocks, not raw TCP sockets. Outbound traffic should preferably be direct and not sent through a proxy.

Test your device's ability to participate in a WebRTC call here. Run the automated test, and see if any tests fail. If it returns a warning, that usually does not indicate an issue.

An alternative test is here.

Click "Start Network Scan" and send the output to your IT pro with a link to this article.

If you are still having problems please send an email to help@agrisync.com and include your IT profressional.
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