Getting Started with Internet Calling (VoIP)

AgriSync uses Internet Calling (commonly referred to as VoIP) to route VoiceHub™ calls over the internet via your mobile devices instead of through the traditional public switched telephone network (PSTN). This provides clearer audio and a more reliable calling experience for your advisors.

Benefits of Internet Calling:
Advisors no longer have to press “1” or say “Connect Now” to answer the call
Caller ID shows who is calling when their contact is saved within AgriSync
Allows you to transfer calls to another advisor when answering on mobile

When a weak internet connection is detected, calls are automatically routed through PSTN instead of through the internet.

For more questions regarding Internet Calling, please visit our Internet Calling FAQ article.

How to set up Internet Calling

Here's how it works:

Log into AgriSync on your computer and go to your User Profile. Notice your device has been selected for internet calling if you are signed in on a mobile device (phone, tablet, etc.). If your device isn't listed, sign out of the app, close the app, and sign in again. Make sure that your primary phone option is not selected to ring; you should only have your internet calling device selected.



Download the latest version of the AgriSync App. When you sign into the app, your device will be registered with AgriSync. Once signed in, open your User Profile on your mobile device, select Notifications, and enable Ring my device.

Incoming calls

When you receive an incoming call from an AgriSync contact, the caller’s name will be shown. If the contact doesn’t already exist in AgriSync, the caller’s phone number will be displayed. The name of the team they’re calling will also be displayed.



We recommend importing your contacts into AgriSync so you can see who’s calling. If you use Salesforce, you can automatically sync your contacts between Salesforce and AgriSync.

Troubleshooting

If you’re unable to hear audio while connected to your company’s Wi-Fi network, the audio may be blocked by your company’s firewall. Please run the diagnostic tool to detect any issues. If that doesn't solve the problem, please reach out to us at help@agrisync.com to help troubleshoot.

Updated on: 02/25/2022