How to Configure SIP Trunks with 3CX

If your business operates a SIP-enabled PBX or phone system, you may be able to enable SIP trunking with AgriSync. A few of the benefits of SIP trunking with AgriSync include:
Tighter integration with your existing phone system
Improved call quality
Advanced call routing and functionality

This article shows you how to configure SIP Trunks on 3CX. Please complete the following steps.

1. Prior to enabling SIP with your AgriSync account, you'll first need to provide the folloiwing items:
Static Public IP (This is typically found in the Network Settings of your phone service)
Fully Qualified Domain Name (FQDN)

Please submit these items via the via email to help@agrisync.com or fill out this form

2. Log in to the management interface of your 3CX account and complte the following steps
Go to SIP Trunks
Select Country: choose Generic
Select Provider: choose Generic SIP Trunk
Enter your team's VoiceHub number as the Main Trunk Number (If your VoiceHub number is 1-515-123-4567, then enter in the following format +15151234567)
Click the OK button to save


3. Enter Trunk Details and Authentication ID/Password provided by AgriSync
Within the SIP Trunk you created above, you'll need to complete the Registrar/Server/Gateway Hostname or IP and the Outbound Proxy fields. AgriSync will provide this information. The same details will be entered into both of these fields.



Next, enter the Authentication ID and Password under the Authentication section. These credentials will be provided to you by the AgriSync team.
SIP Trunk Authentication

4. Within the SIP Trunk you just created, you'll need to add a DID for each Advisor that will be receiving calls from that Trunk.
Note If the Advisor's primary phone number in AgriSync is 515-123-4567 you'll create a DID in the following format 15151234567


5. Within the SIP Trunk, go to the Caller ID tab to set your Outbound Caller ID. Enter your desired outbound caller ID in the format of +15551234567

6. You'll also need to create an inbound rule for each Advisor's DID
Click on Inbound Rules
Click Add DID Rule
Name the Rule
Select the Advisors DID from the list
Choose the appropriate 3CX Extension to call for that Advisor
Repeate this process for each Advisor on this team



7. With your SIP settings configured, you'll need to enable SIP functionality in your AgriSync account.
Go to the Manage Tab in your AgriSync account and click on VoiceHub settings
Click Enable SIP and click Submit

Go to your User Profile in the top right
Click on SIP for either your Primary or Secondary phones (or both) & Click Update


You should now be set to answer calls via 3CX and see tickets created in AgriSync as those calls are answered.
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