Whether your organization has existing job codes or you simply want to categorize the types of tracked events for customers, you can now do so on any ticket.

How to Create Your First Job Code
To create your first job code, you'll want to go to a ticket that has a tracked event (phone call, video call, manual timed session).

From the Time Tracking section of a ticket, click on the edit button below job codes. Once you start typing a job code, you'll have the option add it as a new Job Code. Once you've added a new job code, it will be available to search for and select on any other event in the Time Tracking section moving forward.

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