Leaving Private Notes within a Ticket

It's important to know the difference between private and public communication within an AgriSync ticket. To leave a Private Note within a ticket, for your internal team's viewing only, click the yellow Add Private Note button within a ticket's chat feature.

Private notes allow you to leave details within a ticket that the customer will not be able to view but will help your team members understand the issue better, especially if you will be re-assigning the ticket.

When you leave a Private Note inside of ticket that is assigned to another Advisor, that Advisor will receive a push notification alerting them of your note.

Was this article helpful?
Thank you!