If you have an existing number you'd like to use with AgriSync to track and manage calls,
you can port that phone number with the following steps.

If your current number is a Google Voice phone number, please visit this help article: Porting Your Google Voice Number.

For all other carriers, please email the information from the following steps to help@agrisync.com.

The authorized user or owner's first and last name.

The corresponding service address. This must be an actual physical address. PO boxes are not valid
addresses.

Complete the following authorization form: Twilio Letter of Authorization. Note that the information on your LOA must match the authorized user name and service address provided by your current carrier.

Obtain a Customer Service Record (CSR). To do this, you'll need to contact your current carrier, and you may need to ask for your carrier’s Porting Team. Please specify that you want the customer service record on file with the carrier, not merely your billing records. In many cases, the billing record and the customer service record will have the same information, but this is not necessarily going to be the case. Therefore, it’s best to ask specifically for the CSR.

A scanned (or electronic) copy of the most recent phone bill, within the last 30 days, that includes that account owner/authorized user name, and address information for all the numbers you'd like to port.

The porting process can take up to 1-2 weeks depending on how long it takes to receive approval from your current provider. After it is approved, there will be a scheduled date for the actual porting. The number will stay active with your current provider until the scheduled date, in which that day there may be a 1-2 hour period as it ports where it is inactive. After it is successfully ported over, you will see the number in your AgriSync account and calls with start coming in through AgriSync.

To learn more about the number porting process, please email help@agrisync.com.
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