Live Video Sessions

AgriSync Advisors have the ability to invite their customers or colleagues into a live video session via the
mobile app or web dashboard. If they don't have the AgriSync mobile app, no worries! You can invite them with a simple text message, no app required!

Check out this video to learn how!

Please Note: If at any point while using the AgriSync mobile app, adding video results in a black screen and no video communication; we recommend deleting the AgriSync app and re-downloading it, ensuring to allow all permissions. Otherwise, please refer to the help article Mobile App Permissions for more information

Invite Someone Into a Live Video Session via Text Message

During the video, you as the advisor can:
Add in a third party
Capture Screenshots
Capture Serial Numbers or Machine Hours
Swap presenter views

After ending the call, the customer will have the option to rate your service and provide feedback.

The advisor feedback screen will appear and allow you to:
Rename the Ticket
Add a Private Note; or a note that your internal team will see, but not the customer
Add a Ticket Tag, which can be custom tailored to your operation by managers in the Manage Tab on the Web Dashboard
Choose between Update or Update and Close. Update and Close will mark the ticket as resolved.

Initiate a Live Session within an Existing AgriSync Ticket
Within an existing AgriSync ticket, click on the blue connect button in the top left and tap Start Video Call.

Wait for the other party to click on the link and connect.

Using The Machine Hours or Barcode Attachment Features

Start by having your farmer client hold their camera over the hours or serial number you wish to capture.
When you tap the corresponding button you gain the ability to use the crop handles to capture the desired information.
Once you have the picture cropped, tap the crop button icon on the bottom of the screen, and you will get a notification that the picture has been saved and added to the ticket.
After ending the video, you can re-enter the ticket and see your saved information.

Continue to the Next Section: Adding a Photo or Video to a Ticket
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