Admins can setup their organization's account to utilize Team-based support instead of customers opening tickets directly with individual advisors.

Benefits of Team-Based Support
Reduces response time on support requests
Eases the burden on individual Advisors
Improves collaboration and communication amongst team members
Provides better customer experience

Enabling Team Only Support
Admins are the only users with access to the Team Only support setting.
Team Admins, go to
Under Preference, make sure Team Only is enabled
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