Tracking Time in AgriSync

AgriSync will manually track phone and video call time durations within a ticket. Advisors can also manually track their time within an AgriSync ticket to record activities that didn't automatically track, such as a phone call into your personal phone or a visit out to the farm.

You can add manual time in the Timer section of a ticket. The total time tracked in a ticket will be available when you Download Ticket Reports.



You may also monitor how quickly your team responds to unassigned tickets with the Time to First Response metric found in the Tickets tab. This metric displays the median time to act on an unassigned ticket within the last 14 days.

Time to First Response Metric
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