Within AgriSync, there are different types of accounts related to your role as either a customer or Advisor. Let's walk through these different roles and their access within AgriSync.

Free Farmer Accounts
Anyone can create a free account within AgriSync to connect with their trusted Advisors.

Farmer Accounts Can
Access their ticket history within the mobile app and web dashboard
Create a new ticket with a Trusted Contact
Attach content to an existing ticket (photo, video, etc.)
Message back and forth with their Advisor from within a ticket

Farmer Accounts Cannot
Begin a live video session
Re-assign tickets to other Advisors
Tag their tickets

Advisor Accounts
There are three levels of Advisor accounts within AgriSync. The pricing structure is the
same for each accounts.

Advisors
Interact with customers and internal team members
(create new tickets, begin a live video or audio session, message customers, track time, etc.)
Be a member of a team/tied to a VoiceHub number
Download Reports

Advisor Managers
Interact with customers and internal team members
(create new tickets, begin a live video or audio session, message customers, track time, etc.)
Be a member of a team/tied to a VoiceHub number
Download Reports
Set custom ring schedules for a VoiceHub number
Create custom ticket tags for a team
Create new teams for your organization
Invite additional Advisors

Advisor Admins
Any Advisor that creates a company within AgriSync will automatically be considered that
company's Admin. Once their company is created, they have Manager-level access.

Internal Employees
Internal Employees are free Advisor accounts that are tied to an organization within AgriSync.

What Internal Employees Can Do
Submit tickets to their team members

What Internal Employees Cannot Do
Start a live video or audio call
View the rest of their team's tickets
Make changes to a company's account
Invite customers or other employees

Dashboard User Accounts
Dashboard Users are employees that are granted access to view an organization's tickets, but
not interact on AgriSync. This is essentially a 'view-only' account. They are able to download reports
for the organization.

How do you invite a Dashboard User to your team?
Only Advisor Managers or Advisor Admins have the ability to invite Dashboard Users to join their team.
Steps:
Log-In to the AgriSync web dashboard
Click on Share Dashboard
Enter the email address for the Dashboard User you want to invite

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