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• Automated Text Responses on iOS

  Turn on Automated Text Responses on iOS Devices Do you still have customers calling your personal cell phone? Are you an iOS user? If so, check out the video below on how to create an automated text response on your device, directing customers to call your team's VoiceHub number instead. Steps Click into your phone's 'Settings' app Scroll down and click on 'Phone' ClicFew readers

• Answer calls on my desk phone

  Ring a Secondary Desk Phone In addition to receiving calls on your mobile device, you can also have VoiceHub calls ring through your desk phone or a secondary cell phone. To add a secondary phone number on your account, login to the web dashboard and click the dropdown next to your name in the top-right corner. Click on User Profile Toggle the Optional Ring Secondary Desk Phone to ON Enter your desk phFew readers

• Viewing & Editing Tickets on the Web Dashboard

  You can view the details of any support ticket by clicking into it on the web dashboard. From here, you can update the different ticket fields, start a phone or video call, send a text message and much more. Here's a quick video overview of the ticket details page.Few readers

• Merge Tickets

  Merge Tickets If you have two tickets with a customer related to the same issue, you can now merge the two together into one ticket. This action can only be done via the web dashboard. From within the AgriSync ticket you'd like to keep, click on the Customer History icon to easily view your customer's list of other tickets in AgriSync. Click the Merge button in the top-right corner and type in the Ticket ID of the ticket you'd like to merge. ![](https://storage.crisp.chat/Few readers

• Customer Ticket History

  Customer Ticket History Within an AgriSync ticket, you can now easily view a customer's previous ticket history. This can be done both via the mobile app and web dashboard. From the Mobile App Click into an existing customer ticket Click into the Details tab Click on Customer History at the bottom-left corner From the Web Dashboard Click into an existing customer ticket & view the history next to their name in tFew readers

• Requesting a Photo/Video from your Customer

  Requesting a Photo/Video from your Customer If you as an Advisor are needing to see a photo or video of your customer's issue, you can utilize the Request Photo/Video function within an AgriSync ticket. By clicking this button, the other party will receive a text message with a link asking them to upload a photo or video of their issue. That media upload will then be added to the existing open ticket with that individual.Few readers

• Outbound VoiceHub Calls via Web Dashboard

  You can place an outbound VoiceHub call via the web dashboard similar to how you would create a new ticket via the web dashboard. Click on a Recent Contact, Search for a Contact, or enter the phone number you wish to call Click on VoiceHub Call to start the phone call The outbound call will start from your team's VoiceHub numberFew readers

• Tracking Time in AgriSync

  Tracking Time in AgriSync AgriSync will manually track phone and video call time durations within a ticket. Advisors can also manually track their time within an AgriSync ticket to record activities that didn't automatically track, such as a phone call into your personal phone or a visit out to the farm. You can add manual time in the Timer section of a ticket. The total time tracked in a ticket will be available when you Download Ticket Reports(https://help.agrisync.com/en-us/article/repFew readers

• Advisor Checklist for Getting Started

  Getting Started Checklist for Advisors You've recently joined AgriSync and are ready to hit the ground running. Follow the checklist below to go from Beginner to Expert in no time. Each item has a link to the corresponding help article to walk you through how to complete the task. Advisor Account Setup Download the AgriSync app and register with your mobile phone and company email address. Login to your account online at www.agrisync.com(https:Very popular

• Broadcast - Send Bulk Text, Video, & PDF Messages

  Broadcast Bulk Text Messages AgriSync's Broadcast feature allows Advisors to create & send bulk text messages from their VoiceHub number/s. Broadcasts can either be a plain text message or include the link to a video, photo, or PDF. Any Advisor can create a Broadcast draft on the mobile app or web dashboard. All the Advisors in a company will have a shared Broadcast drafts page. Only Managers can seVery popular

• Reports & Downloading Ticket Data

  Reports & Dowloading Ticket Data AgriSync not only allows your team to see and solve issues, but also allows you to track your team's time, customer feedback, and the types of issues you're solving. As an Advisor, you can download Excel reports containing your ticket data. Additionally, you can filter the data by the following: Advisor Customer Month/Year Ticket Tags Steps: Login to the web dashboard Under the 'Tickets' page, click the 'Reporting' button Filter theSome readers

• Call from VoiceHub via the Mobile App

  From the AgriSync mobile app, you can place a phone call within an existing support ticket or start a new ticket through a phone call. This experience is different between iPhone and Android users, so please review each option. iPhone Experience Android Experience Create a tracked phone call If you'd like to track an outgoing phone call within AgriSync, simply open your AgPopular