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• Automated Text Responses on iOS

  Turn on Automated Text Responses on iOS Devices Do you still have customers calling your personal cell phone? Are you an iOS user? If so, check out the video below on how to create an automated text response on your device, directing customers to call your team's VoiceHub number instead. Steps Click into your phone's 'Settings' app Scroll down and click on 'Phone' ClicFew readers

• Answer calls on my desk phone

  Ring a Secondary Desk Phone In addition to receiving calls on your mobile device, you can also have VoiceHub calls ring through your desk phone or a secondary cell phone. To add a secondary phone number on your account, login to the web dashboard and click the dropdown next to your name in the top-right corner. Click on User Profile Toggle the Optional Ring Secondary Desk Phone to ON Enter your desk phFew readers

• Merge Tickets

  Merge Tickets If you have two tickets with a customer related to the same issue, you can now merge the two together into one ticket. This action can only be done via the web dashboard. From within the AgriSync ticket you'd like to keep, click on the Customer History icon to easily view your customer's list of other tickets in AgriSync. Click the Merge button in the top-right corner and type in the Ticket ID of the ticket you'd like to merge. ![](https://storage.crisp.chat/Few readers

• Customer Ticket History

  Customer Ticket History Within an AgriSync ticket, you can now easily view a customer's previous ticket history. This can be done both via the mobile app and web dashboard. From the Mobile App Click into an existing customer ticket Click into the Details tab Click on Customer History at the bottom-left corner From the Web Dashboard Click into an existing customer ticket & view the history next to their name in tFew readers

• Advisor Checklist for Getting Started

  Getting Started Checklist for Advisors You've recently joined AgriSync and are ready to hit the ground running. Follow the checklist below to go from Beginner to Expert in no time. Each item has a link to the corresponding help article to walk you through how to complete the task. Advisor Account Setup Download the AgriSync app and register with your mobile phone and company email address. Login to your account online at www.agrisync.com(https:Very popular

• Broadcast - Send Bulk Text, Video, & PDF Messages

  Broadcast Bulk Text Messages AgriSync's Broadcast feature allows Advisors to create & send bulk text messages from their VoiceHub number/s. Broadcasts can either be a plain text message or include the link to a video, photo, or PDF. Any Advisor can create a Broadcast draft on the mobile app or web dashboard. All the Advisors in a company will have a shared Broadcast drafts page. Only Managers can seVery popular

• Reports & Downloading Ticket Data

  Reports & Dowloading Ticket Data AgriSync not only allows your team to see and solve issues, but also allows you to track your team's time, customer feedback, and the types of issues you're solving. As an Advisor, you can download Excel reports containing your ticket data. Additionally, you can filter the data by the following: Advisor Customer Month/Year Ticket Tags Steps: Login to the web dashboard Under the 'Tickets' page, click the 'Reporting' button Filter theSome readers

• Call from VoiceHub via the Mobile App

  From the AgriSync mobile app, you can place a phone call within an existing support ticket or start a new ticket through a phone call. Create a tracked phone call If you'd like to track an outgoing phone call within AgriSync, simply open your AgriSync app and click on the '+' icon in the top right. Enter the person's phone number or search for them by name. Tap Connect Now and then choose 1 or 2 options. Call from Cell: wSome readers