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• Open a support request in the mobile app

  The AgriSync mobile app allows you to open a support ticket with a team of experts. You can add photos and videos to describe your issue and chat directly with an expert. Before creating a ticket, you must first find the advisor or team you want to create a ticket with and add them as a Trusted Contact. This can be done by searching within the company directory.(https://agrisync.crisp.help/en-us/article/how-do-i-connect-with-my-trusted-advVery popular

• How do I connect with my trusted Advisors?

  So you have signed up for free to use AgriSync. In order to get the most out of your experience, you'll want to search and connect with your trusted advisors. Tap on the Directory icon at the bottom of the app Tap on the Company Directory icon in the top right corner FrPopular

• How to add a photo to a new ticket

  For field technicians, seeing the problem is half the battle. Using AgriSync, you can easily share a video or photo of your issue to help your Advisor see what you see. With a new ticket open click on the photo icon under Add a Picture or Video Then, select the source from which you'd like to upload the picture or video from. ![](https://storage.crisp.chat/usSome readers

• Schedule a Call with an Advisor

  In order to schedule a call with an advisor, you must first create a ticket with that person on AgriSync. To begin a ticket, simply click the + icon on the upper right-hand corner of your app. When creating a new support ticket, go to the Schedule Call section. AgriSync will allow you to select the urgency of your support ticket. By default, the time is set to ASAP which will notify your advisor that you require assistance now. ![](https://storage.crisp.chat/users/helpdesk/website/706b2bSome readers

• Getting the Best Video Quality for a Call

  Unlike most live video applications, AgriSync minimizes bandwidth usage by only streaming one video at a time. In addition to AgriSync's built-in optimization, there are a few things you can do to ensure the best video quality for your next call: Network Connection: Ensure you are on 4G (LTE) or WiFi connection. 3G will work, but a 4G network signal will provide a clearer picture. Camera Operation: When using your phone's camera on a live video session, it is important to move theSome readers