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Answers to questions we hear most often.
What is AgriSync?
At its core, the AgriSync app enables farmers and advisors to hold ‘see-what-I-see,’ field level support discussions. AgriSync utilizes the best mobile video chat technology. The app provides the ability for farmers to connect with advisors from multiple companies in a single, simple interface and robust enterprise-level customer support features for advisors to better track and measure their success. Most users access AgriSync through our mobile application, and the syste
How much does AgriSync cost?
AgriSync is completely free for farmers. AgriSync allows advisors to sign-up for a free 30-day trial. Following the trial, you can choose to extend your plan at $50/month or $500/year per advisor on your team. Our VoicHub service is an optional add-on for $30/month or $300/year per advisor. Additional information can be found at https://www.agrisync.com/pricing !(https://storage.crisp.chat/users/helpdesk/website/706b2b5b-dcbf-41ed-8755-79335a6992a7/1fe751c3-64f2-4b18-81a6-f3b94fc0fc62.png
What can a Dashboard User do?
There are certain employees within your organization that require visibility to customer tickets, without having to interact directly with customers. For these types of internal employees, we have created Dashboard users. Dashboard users only have access to the company web dashboard where they can view tickets, see feedback, and collaborate with field advisors on tickets.
Do I need a password to login?
No password. No problem. AgriSync utilizes secure login practices by texting a code that allows you to log-in. No username or password. Simply enter your phone number and then we will text you a one-time code that you'll enter to log-in. You can also select 'Remember me' to avoid logging-in on the same device for the next 30 days.
Can Advisors from different organizations do live sessions together?
Yes, advisors are encouraged to use AgriSync to communicate amongst themselves. You can submit tickets, receive tickets, and do live video calls with other organizations just as you would with a farmer customer.
What is a Dashboard User?
This article helps define what a Dashboard User is, how to add them to your team and what level of access they have within AgriSync. What is a Dashboard User? The role of a Dashboard User is to grant access to an employee to see customer tickets and download ticket reports, without the ability to interact with Farmer customers or Advisors within AgriSync. What can a Dashboard User do? Can: Dashboard Users essentially have 'view-only' permissions within AgriSync. They can
How do Dashboard Users login?
You've been invited by your organization to have access to AgriSync as a Dashboard User. As such, you'll be able to review the tickets and download reports for your organization. Here are the steps to access your new account on AgriSync. Go to https://app.agrisync.com/user/dashboard to sign-in. 2. Users can either *
How do I change my phone number registered with AgriSync?
AgriSync requires Advisors and Farmers to use their phone number to log in. This allows for a more secure authentication when accessing your account. In the event that you need to update the phone number for your AgriSync account, please complete the following steps: Email firstname.lastname@example.org with your Name, old phone number, and new phone number. Wait for an email confirmation from AgriSync that your number has been updated. Uninstall and reinstall your AgriSync app. You'll be promp