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Answers to questions we hear most often.
What is AgriSync?
AgriSync is a customer support and communications platform that utilizes phone calls, text messages and video chat to connect ag professionals to their farmer customers. Farmers can ask for help from their trusted Advisors by sending a text message, placing a call or opening a digital ticket through the AgriSync app. Advisors, or ag professionals, use AgriSync to track and categorize all of their customer interactions. Advisors can also start live video calls with customers and colleagues throu
How much does AgriSync cost?
AgriSync is completely free for farmers. AgriSync allows advisors to sign-up for a free 30-day trial. Following the trial, you can choose to extend your plan at $50/month or $500/year per advisor on your team. Our VoiceHub service is an optional add-on for $30/month or $300/year per advisor. Additional information can be found at https://www.agrisync.com/pricing !(https://storage.crisp.chat/users/helpdesk/website/706b2b5b-dcbf-41ed-8755-79335a6992a7/1fe751c3-64f2-4b18-81a6-f3b94fc0fc62.pn
Do I need a password to login?
No password. No problem. AgriSync utilizes secure login practices by texting a code that allows you to log-in. No username or password. Simply enter your phone number and then we will text you a one-time code that you'll enter to log-in. You can also select 'Remember me' to avoid logging-in on the same device for the next 30 days.
Can Advisors from different organizations do live sessions together?
Yes, advisors are encouraged to use AgriSync to communicate amongst themselves. You can submit tickets, receive tickets, and do live video calls with other organizations just as you would with a farmer customer.
How do I change my phone number registered with AgriSync?
AgriSync requires Advisors and Farmers to use their phone number to log in. This allows for a more secure authentication when accessing your account. In the event that you need to update the phone number for your AgriSync account, please complete the following steps: Email firstname.lastname@example.org with your Name, old phone number, and new phone number. Wait for an email confirmation from AgriSync that your number has been updated. Uninstall and reinstall your AgriSync app. You'll be promp
Understanding Roles within AgriSync
Within AgriSync, there are different types of accounts related to your role as either a customer or Advisor. Let's walk through these different roles and their access within AgriSync. Free Farmer Accounts Anyone can create a free account within AgriSync to connect with their trusted Advisors. Farmer Accounts Can Access their ticket history within the mobile app and web dashboard Create a new ticket with a Trusted Contact Attach content to an existing ticket (photo, video, et