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Answers to questions we hear most often.
What is AgriSync?
What is AgriSync AgriSync is a customer support and communications platform that utilizes phone calls, text messages and video chat to connect ag professionals to their farmer customers. Farmers can ask for help from their trusted Advisors by sending a text message, placing a call or opening a digital ticket through the AgriSync app. Advisors, or ag professionals, use AgriSync to track and categorize all of their customer interactions. Advisors can also start live video calls with customers
Logging into your AgriSync Account
Logging into your AgriSync Account With AgriSync, there are no passwords or usernames that have to be remember when logging in. Instead, we simply use your mobile phone number and a 4-digit code that will be sent to you, via text, when you are registering or logging in to your account. Via the Mobile App To begin using the AgriSync Mobile App, make sure you downloaded the AgriSync app from your Apple or Google Play store. Whether you a
Understanding Roles within AgriSync
Understanding Roles within AgriSync Within AgriSync, there are different types of accounts related to your role as either a customer or Advisor. Let's walk through these different roles and their access within AgriSync. Free Customer Accounts Anyone can create a free account within AgriSync to connect with their trusted Advisors. Free Accounts Can Access their ticket history within the mobile app and web dashboard Create a new ticket with a Trusted Contact Attach content
How do I change my phone number registered with AgriSync?
How do I change my phone number registered with AgriSync? AgriSync requires users to log-in using their mobile phone number and an authentication code. In the event that you need to update the phone number for your AgriSync account, please complete the following steps: Log-in to the Web Dashboard and go to your User Profile in the upper-right corner Click next to your primary phone number to request a phone number change Complete the form to submit your request to the AgriSync cu
Can we port our VoiceHub number from AgriSync to another provider?
Can we port our VoiceHub numbers from AgriSync to another provider? As a customer of AgriSync, your VoiceHub numbers are owned by AgriSync on behalf of your company. If there comes a time when you wish to port any of your VoiceHub numbers away from AgriSync to a different phone provider, AgriSync's Customer Success Team will assist in that process. Most carriers you will transfer to will require a letter of authorization (LOA). We will provide you any necessary information/documentation in or