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Supporting Your Customers
Create, manage and resolve customer tickets.
Using the Web Dashboard
The AgriSync Web Dashboard is your one-stop-shop to managing customer interactions. Within the Web Dashboard, you can access your customer feedback rating, list of support tickets, contact information, and more. Check out the following video for more information. Feedback Each time you interact with a cu
Turn a Phone Call into a Live Video Session
So you're on the phone with a customer, and life would be much easier if you could see what they're seeing in real time. While you're on that phone call, you can log into your AgriSync app and quickly send a text to your customer with a link to begin a live video session. The customer never has to download the app! While your on that live video session, you as the advisor are able to take sceenshots of what you are seeing, ma
Closing a Ticket
Closing a ticket within the mobile app After opening into a ticket, click the X in the upper-right corner or the Tags icon. After adding private notes or ticket tags, click Update and Close at the bottom to close the ticket. Closing a ticket on a computer using the Chrome browser After
Start a Live Video Session Within the Mobile App
As an Advisor, you have the ability to begin a live video session with a customer or another advisor on the AgriSync mobile app. You can also start a live video session with someone who's never heard of AgriSync by simply inviting them through a text message to their mobile number. In this tutorial, we'll show you both ways to start a live video session.
Supporting Customers as Teams
Admins can setup their organization's account to utilize Team-based support instead of customers opening tickets directly with individual advisors. Benefits of Team-Based Support Reduces response time on support requests Eases the burden on individual Advisors Improves collaboration and communication amongst team members Provides better customer experience Enabling Team Only Support Team Admins,