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Supporting Your Customers
Create, manage and resolve customer tickets.
Using your dashboard
There are several parts to the AgriSync dashboard. This article helps to break them all down. Feedback The feedback meter displays the average rating by your customers following a live session. Everytime a live call (video or audio) is completed, customers have the abilit to leave feedback for the Advisor
Turn a phone call into a live video session
If you haven't utilized Bulk Invites to add all of your customers to AgriSync, several farmers won't have the app on their phone. Lucky for you, you're still able to track your call with those customers and start a live session through AgriSync.
How do I close a ticket?
Tickets are easy to close whether you're accessing AgriSync on a computer or utilizing the mobile app. Closing a ticket via the mobile app Step 1: After opening into a ticket, click the X in the upper-right corner. Step 2: Click yes to confirm closing the ticket !(https://storage.crisp.chat/users/helpdesk/website/706b2b5b-dcbf-41ed-8755-79335a69
Starting a video session with the mobile app
As an Advisor, you have the ability to start a live video session with a farmer or another advisor on the AgriSync platform. You can start a live video session with someone who's never heard of AgriSync before by simply inviting them with their mobile number. In this tutorial, we'll show you both ways to start a live video session. Start a Live Session with an Existing AgriSync user From the AgriSync App tap on a recent contact or tab the Contacts icon at the bottom to search you
Supporting Customers as Teams
Admins can setup their organization's account to utilize Team-based support instead of customers opening tickets directly with individual advisors. Benefits of Team-Based Support Reduces response time on support requests Eases the burden on individual Advisors Improves collaboration and communication amongst team members Provides better customer experience Enabling Team Only Support Team Admins,