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Explaining features such as video chat, Broadcasts and VoiceHub.
Using Call Forwarding with VoiceHub™
After signing up for VoiceHub, you'll be assigned a new hotline number with a local area code. You can either share this number publicly with your customers, or you can use your existing phone system to forward to this new number. Companies with existing phone systems can use their VoiceHub number as a branch of their existing phone tree. A popular way to accomplish this is through call forwarding. Using Cisco Contact Center Express If your existing phone system is running on Cisco, we re
Proactive Video Messages with Broadcast Alerts
When the busy season rolls around, do you ever wish you could share some proactive tips to your entire customer base at once? Or perhaps you know of a common issue that the rest of your team needs to know about. Whatever the situation is, there comes a time when you need to quickly contact people with an important update, and you need a way to distribute your message in a medium that will be seen by all. Enter Broadcast Alerts. With Broadcast Alerts, you can record a 1-minute video or les
AgriSync Chrome Extension for Desktop
If you are on a live video session from your desktop, it could be helpful to share your computer screen with the person on the other end. Whether you are walking through something with a colleague, or showing your customer something online, adding the AgriSync Chrome Extension will allow you share your screen. Download the AgriSync Screenshare Chrome extension. !(https://storage.crisp.chat/u
Reports & Downloading Ticket Data
AgriSync not only allows your team to see and solve issues, but it also enables you to track your team's time, customer feedback, and the types of issues they're working on. As an Advisor, you can download reports containing all of your ticket data. Additionally, you can filter the data you download by: Company Member Team Customer Month/Year Tags Downloading Reports From the Tickets tab of your AgriSync web dashboard, scroll to the bottom and c
Adding a Photo or Video to a Ticket
Once a ticket has been created, it is easy to open that ticket and add content such as a photo or video.
Deleting an Advisor from your Organization
Any Admin or Manager within AgriSync has the ability to delete an Advisor from your organization. Please follow the steps below: Go to the Manage tab on the AgriSync web dashboard Click on the Advisor you want to delete and click Remove 3. Select which individual Advisor or Team you want to reassign any open t
Setting up Phone & Ring Schedules
Set Ring Schedules Select the team you want to edit and click Ring Schedule to view the default ring schedules. 2. Switch schedules from "Off" to "On" and adjust the times to meet your team's needs. 3. Type the advisors