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Explaining features such as video chat, Broadcasts and VoiceHub.
Using Call Forwarding with VoiceHub™
After signing up for VoiceHub, you'll be assigned a new hotline number with a local area code. You can either share this number publicly with your customers, or you can use your existing phone system to forward to this new number. Companies with existing phone systems can use their VoiceHub number as a branch of their existing phone tree. A popular way to accomplish this is through call forwarding. Using Cisco Contact Center Express If your existing phone system is running on Cisco, we re
Proactive Video Messages with Broadcast Alerts
When the busy season rolls around, do you ever wish you could share some proactive tips to your entire customer base at once? Or perhaps you know of a common issue that the rest of your team needs to know about. Whatever the situation is, there comes a time when you need to quickly contact people with an important update, and you need a way to distribute your message in a medium that will be seen by all. Enter Broadcast Alerts. With Broadcast Alerts, you can record a 1-minute video or les
AgriSync Chrome Extension for Desktop
If you are on a live video session from your desktop, it could be helpful to share your computer screen with the person on the other end. Whether you are walking through something with a colleague, or showing your customer something online, adding the AgriSync Chrome Extension will allow you share your screen. Download the AgriSync Screenshare Chrome extension. !(https://storage.crisp.chat/u
Reports & Downloading Ticket Data
AgriSync not only allows your team to see and solve issues, but it also enables you to track your team's time, customer feedback, and the types of issues they're working on. As an Advisor, you can download reports containing all of your ticket data. Additionally, you can filter the data you download by: Company Member Team Customer Month/Year Tags Downloading Reports From the Tickets tab of your AgriSync web dashboard, scroll to the bottom and c
Adding a Photo or Video to a Ticket
Once a ticket has been created, it is easy to open that ticket and add content such as a photo or video.
Set a Ring Schedule for your VoiceHub™ Number
Set a Ring Schedule for your VoiceHub™ Number In the Manage tab, scroll down to Teams and select the VoiceHub™ number you want to edit. Click on the Ring Schedule button. Switch schedules from "Off" to "On" and adjust the times to meet your team's needs. !(https://storage.crisp.chat/users/helpdesk/website/706b2b5b-dcbf-41ed-8755-79335a69
Create a Ticket on the Web Dashboard
Tickets are easy to create via the Web Dashboard. You can open a ticket by entering a customer's mobile number or by searching for an existing customer who you've previously interacted with on AgriSync. We've outlined each ticket type you can create on the Web Dashboard. Creating Tickets via the Web Dashboard From the Tickets tab of the Web Dashboard, you can click **Create Tick
Deleting an Advisor from your Organization
Any Admin or Manager within AgriSync has the ability to delete an Advisor from your organization. Please follow the steps below: Go to the Manage tab on the AgriSync web dashboard Click on the Advisor you want to delete and click Remove 3. Select which individual Advisor or Team you want to reassign any open t
Creating Ticket Tags
Understanding Ticket Tags Ticket Tags provide a way for Advisors to categorize each support ticket within AgriSync. Ticket tags can be assigned to any ticket from both the Web and Mobile Apps. AgriSync provides a set of default ticket tags to get you started. Your organization can also create customer ticket tags that are specific to your business and what you want to track.
Disable / Mute Text Notifications
Managing Text Message Notifications Advisors wishing to reduce their personal text message notifications to just the account verification code and invite to join a video call can do so by following the steps below Navigate to your AgriSync Web Dashboard. In the upper right corner click your company name this will reveal a dropdown menu. Click your name to switch to your account. !(https://storage.crisp.chat/users/helpdesk/website/405998be3aec6800/switching-to-accountj
Creating Internal Tickets There may be times when you want to use AgriSync to communicate with your colleagues or track an internal request. Your company's teams will show on the Contacts page, found on the bottom bar of your mobile app. They may also show on the Recent Contacts bar at the top of your Tickets page. Simply click on a contact to create a new ticket. !(https://storage.crisp.chat/users/helpdesk/website/405998be3aec6800/screen-shot-2019-03-21-at-1058_1vu0gea.
Setting a VoiceHub Default Number
Setting a VoiceHub Default Number Does your company have multiple VoiceHub numbers enabled, but you are looking for a way to call your customers back from the Web from one specific number? The VoiceHub Default setting allows you to set which VoiceHub number will show up to your customers when placing outgoing calls from the web. Follow the steps below to set a default VoiceHub callback number. Navigate to the Manage Tab on the AgriSync Web Dashboard. Scroll down the to **Te