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VoiceHub Management
Information about customizable VoiceHub settings and integrating into your existing phone system.
New VoiceHub Number Options
New VoiceHub Number Options When a new team starts using AgriSync, there are a few options for provisioning the team's VoiceHub number for phone and text support. Option 1: Pick a new number with a preferred area code through a list of available numbers in AgriSync A Manager in your account can do this when creating a new team or you can reach out to help@agrisync.com and we can assist. The ne
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Setting a VoiceHub Default Number
Setting Your Default Team For Advisors that are part of multiple teams, we give you the ability to select which team's VoiceHub number will show by default when you place outbound phone calls or text messages when managing support tickets. Follow the steps below to set your Default Team. Login to the web dashboard online at www.agrisync.com(https://app.agrisync.com/user/auth?hsCtaTracking=dd6a7ffa-9ee3-479b-b901-ae7880911f4e%7C
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VoiceHub™ Settings
VoiceHub Settings VoiceHub™ takes your call center mobile without the need for expensive hardware or IT support. Easily adjust your ring schedule and team members, record a custom greeting, and share your new hotline number with your customers all within the AgriSync Web Dashboard. VoiceHub™ numbers are tied to teams within your organization. Visit this article to learn how to Create & Manage Teams
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VoiceHub Best Practices
When phone calls are coming through your VoiceHub number, it's easy to see the value of those tracked interactions. We've assembled the following best practices to drive VoiceHub usage within your organization. 1. Setup Call Forwarding or Call Redirect If you have an existing support line or phone number that your customers already know, simply setup calls to redirect from your existing support number to your VoiceHub number in AgriSync. You can see how this can be done in the following
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Set a Ring Schedule for your VoiceHub™ Number
Setting a Ring Schedule for your VoiceHub™ Number In the Manage tab, scroll down to Teams and select the VoiceHub™ number you want to edit. Click on the Ring Schedule button. Switch schedules from "Off" to "On" and adjust the times to meet your team's needs. Type the advisors that you want to add for each scheduled time window. Click Update at the bottom to save your new Ring Schedule.
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Ring Schedule Time Zone
Ring Schedule Time Zone Within a company's AgriSync account, each VoiceHub number can have a specific Time Zone associated with the ring schedule. This will determine when Advisors on that schedule will be called based on where they are located. To adjust the Time Zone for a VoiceHub number, find the appropriate team in the Manage tab and click into Ring Schedule. In the top-right corner, there will be a dropdown to search for the correct Time Zone for that VoiceHub number. 
Record Custom Greetings VoiceHub™ allows you to record custom greetings for your Welcome message, Leave a Message, and After Hours message. This is what customers and colleagues will hear when the call into your VoiceHub number. From the AgriSync web dashboard, go to the Manage tab, select the team you wish to update, and click Greeting. 