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• Using WhatsApp in AgriSync

  WhatsApp is the most popular messaging application in the world. As such, AgriSync wants to make it easy to interact with customers via communication channels they're already using. AgriSync's WhatsApp integration allows customers to reach out via WhatsAppFew readers

• WhatsApp Business Application Process

  VoiceHub numbers in AgriSync have the ability to be WhatsApp enabled. This allows you to send and receive WhatsApp messages from your existing VoiceHub numbers. In order to enable WhatsApp functionality for your account, there is an approval process that must be completed through WhatsApp/Facebook. If you wish to add WhatsApp functionality to your account, you can start the application process outlined below. WhatsApp Business Application Process As a part of the WhatsApp onboarding pFew readers

• Customizable SMS Messages

  Customizable Automated SMS Settings SMS Settings Ready to customize the automated SMS responses for your VoiceHub number? Located in the Manage tab, Managers can now change the automated SMS responses from the default settings to settings that work best for your team. Follow the steps below to update your settings: Click on the Manage tab Find the team you want to updatFew readers

• IVR for WhatsApp

  What is IVR (Interactive Voice Response)? IVR technology provides you with an additional method to accept customer WhatsApp opt-ins. Why does a customer need to opt-in to receive WhatsApp notifications? This is due to the WhatsApp terms and conditions. If they do not accept then they will be receiving notifications via SMS. How does it work? If toggled on, when a customer calls your team's VoiceHub number they will first hear an automated message asking if they would like toFew readers

• What is hosted SMS?

  What is Hosted SMS? Hosted SMS is a service that allows AgriSync customers to enable their existing phone numbers for SMS messaging. Hosted SMS allows customers to use AgriSync messaging with non-AgriSync phone numbers, including landlines. Reasons to Enable Hosted SMS Your phone number is not portable to AgriSync You want to keep your phone number owned by your existing provider You want to enable your store landline phone numbers for messaging Steps to Enable Hosted SMSFew readers

• New VoiceHub Number Options

  New VoiceHub Number Options When a new team starts using AgriSync, there are a few options for provisioning the team's VoiceHub number for phone and text support. Option 1: Pick a new number with a preferred area code through a list of available numbers in AgriSync A Manager in your account can do this when creating a new team or you can reach out to help@agrisync.com and we can assist. The neFew readers

• Setting a VoiceHub Default Number

  Setting Your Default Team For Advisors that are part of multiple teams, we give you the ability to select which team's VoiceHub number will show by default when you place outbound phone calls or text messages when managing support tickets. Follow the steps below to set your Default Team. Login to the web dashboard online at [www.agrisync.com](https://app.agrisync.com/user/auth?hsCtaTracking=dd6a7ffa-9ee3-479b-b901-ae7880911f4e%7CSome readers

• VoiceHub™ Settings

  VoiceHub Settings VoiceHub™ takes your call center mobile without the need for expensive hardware or IT support. Easily adjust your ring schedule and team members, record a custom greeting, and share your new hotline number with your customers all within the AgriSync Web Dashboard. VoiceHub™ numbers are tied to teams within your organization. Visit this article to learn how to Create & Manage TeamsVery popular

• VoiceHub Best Practices

  When phone calls are coming through your VoiceHub number, it's easy to see the value of those tracked interactions. We've assembled the following best practices to drive VoiceHub usage within your organization. 1. Setup Call Forwarding or Call Redirect If you have an existing support line or phone number that your customers already know, simply setup calls to redirect from your existing support number to your VoiceHub number in AgriSync. You can see how this can be done in the followingSome readers

• Set a Ring Schedule for your VoiceHub™ Number

  Setting a Ring Schedule for your VoiceHub™ Number In the Manage tab, scroll down to Teams and select the VoiceHub™ number you want to edit. Click on the Ring Schedule button. Switch schedules from "Off" to "On" and adjust the times to meet your team's needs. Type the advisors that you want to add for each scheduled time window. Click Update at the bottom to save your new Ring Schedule.Popular

• Ring Schedule Time Zone

  Ring Schedule Time Zone Within a company's AgriSync account, each VoiceHub number can have a specific Time Zone associated with the ring schedule. This will determine when Advisors on that schedule will be called based on where they are located. To adjust the Time Zone for a VoiceHub number, find the appropriate team in the Manage tab and click into Ring Schedule. In the top-right corner, there will be a dropdown to search for the correct Time Zone for that VoiceHub number. ![](hFew readers

• Creating a Call Tree

  Creating a Call Tree AgriSync is a team-based support platform, but we know there are still times when a customer needs to connect with a specific individual or group of individuals within a team, instead of ringing everyone simultaneously. AgriSync VoiceHub numbers now have an optional Call Tree setting that allows callers to get directed to a specific Advisor or Advisors when they call in, based on prompts that you define. This best part about this feature? It's customizable. CustomersSome readers

• Ring Last Advisor

  Ring Last Advisor The Ring Last Advisor feature allows you to automatically route calls from customers to the Advisor that is assigned to their open ticket. How it Works: If a customer has an open ticket in AgriSync from within the past 7 days, and they call back into the same VoiceHub number, only the assigned Advisor from their most recent ticket will be rung. The caller will will bypass the call tree or ring schedule settings.  This feature is optional and can enabled at the teFew readers

• Using Call Forwarding with VoiceHub™

  Call Forwarding with VoiceHub After signing up for VoiceHub, you'll be assigned a new hotline number with a local area code. You can either share this number publicly with your customers, or you can use your existing phone system to forward to this new number. Companies with existing phone systems can use their VoiceHub number as a branch of their existing phone tree. A popular way to accomplish this is through call forwarding. Using Cisco Contact Center Express If your existing phoneVery popular