Question 1

Creating a Call Tree

Accepted Answer

AgriSync is a team-based support platform, but we know there are still times when a customer needs to connect with a specific individual or group of individuals within a team, instead of ringing everyone simultaneously. AgriSync VoiceHub numbers now have an optional Call Tree setting that allows callers to get directed to a specific Advisor or Advisors when they call in, based on prompts that you define.

This best part about this feature? It's customizable. Customers don't have to hear an automated Siri voice. When you create the call tree, you can record yourself saying the prompts so that your customers have a more personable experience.

Steps:

Login to the web dashboard and click into the Manage tab
Find the team you want to create a call tree for and click Call Tree
Create a new slot for the number of call tree options you want to create (up to 9)
Add the Advisor/s you want into each slot
Record the alias for each slot

To Connect with an Individual:

Greeting Recording: "Thanks for calling ACME's Precision Team. Please listen to our following call tree to connect with a member of our team."
Option 1: "Push 1 for John" (insert John Advisor)
Option 2: "Push 2 for Mark" (insert Mark Advisor)
Option 3: "Push 3 to connect with the entire team" (insert all Advisors)

To Connect Based on Expertise:

Greeting Recording: "Thanks for calling ACME's Support Team. Please listen to our

Question 2

Registro para AgriSync

Accepted Answer

Descarga la aplicación y regístrate en AgriSync

Una vez que hayas descargado la aplicación, ingresarás tu número de teléfono móvil para iniciar el proceso de registro. Recibirás un código de verificación SMS de 4 dígitos que deberás ingresar para avanzar.

Escribe tu correo de trabajo, nombre y apellido, y selecciona una foto de perfil.

|| Nota: Todo esto se puede cambiar más adelante en tu Perfil de Usuario.

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